Dryvn AI — Terms of Service

By creating a Dryvn account, accessing the Dryvn platform, or using any part of the service, you agree to these Terms and to our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use Dryvn.

If you are using Dryvn on behalf of a business or other organization, you represent that you are authorized to bind that organization, and "you" means both you and that organization.

Dryvn is an AI-operated software platform that helps contractors, home-service businesses, and small teams run their operations by text message and through a web dashboard. Depending on your plan, this includes managing jobs, crews, clients, sites, schedules, estimates, invoices, expenses, documents, and the messaging that connects them.

Dryvn processes incoming requests using AI models. AI output can be wrong, incomplete, or unexpected. You are responsible for reviewing anything the platform produces before you rely on it — particularly estimates, invoices, financial figures, and messages that go to your customers. Dryvn is a tool for running your business; it is not a substitute for your professional judgment, and it does not provide accounting, tax, legal, or other professional advice.

We may add, change, or remove features. If we discontinue a feature you depend on materially, we will give reasonable notice.

You must be of legal age to form a binding contract in your jurisdiction, and you must use Dryvn only for lawful business purposes.

You must provide accurate signup information and keep it current.

You are responsible for keeping your credentials secure and for all activity under your account. Tell us promptly at support@dryvn.ca if you believe your account has been compromised.

Account owners may invite team members and are responsible for their team's use of the service and for the permissions they grant.

We may refuse, suspend, or close an account at our discretion where required by law, by our providers, or by these Terms.

You agree not to use Dryvn to:

• violate any law, regulation, or carrier requirement;
• send unlawful, deceptive, misleading, harassing, threatening, or unsolicited messages, or messages to anyone who has not consented or who has opted out;
• send messages in any of the categories that United States carriers prohibit on 10DLC messaging — including but not limited to high-risk financial offers, debt collection or forgiveness offers, illegal substances, gambling, and loan or credit repair offers — unless you have separate written approval from us and from the relevant carrier;
• impersonate any person or organization, or misrepresent who a message is from;
• infringe anyone's intellectual property, privacy, or other rights;
• upload malware, probe or breach security or authentication, scrape the service, circumvent rate limits or usage limits, or reverse engineer the platform;
• resell, sublicense, or provide the service to a third party as your own, except as expressly permitted in writing;
• use the service or its AI output to build a competing product; or
• interfere with the operation, integrity, or availability of the service or with any other customer's use of it.

We may investigate suspected violations and may suspend or terminate access, remove content, or report conduct to law enforcement where appropriate.

You own your data. As between you and Dryvn, you retain all right, title, and interest in the business data you and your team put into Dryvn — your jobs, clients, messages, documents, photos, and financial records ("Customer Data").

You grant Dryvn a limited, non-exclusive licence to host, store, transmit, process, display, and otherwise use Customer Data solely to provide, secure, support, and maintain the service for you, and to comply with law. That licence ends when the data is deleted, subject to the retention rules in our Privacy Policy and to backups made in the ordinary course.

We do not use your Customer Data to train general-purpose AI models, and we do not sell it. Section 6 of our Privacy Policy explains how message content is processed by AI providers on our behalf.

Your responsibilities for Customer Data. You represent that you have the right to provide the Customer Data you put into Dryvn, including personal information about your own clients and crew, and that doing so does not violate any law or any agreement or privacy commitment you have made to them.

Dryvn's own rights. Dryvn retains all right, title, and interest in the Dryvn platform, software, models, templates, documentation, and brand. Nothing in these Terms transfers those to you. If you send us feedback or suggestions, we may use them without obligation to you.

Export and deletion. While your account is active you may request an export of your Customer Data. Deletion requests are handled as described in our Privacy Policy, subject to records we are required or permitted to keep — notably SMS opt-out records and financial records.

Plans and pricing. Current plans and prices are shown on our pricing page and at checkout. Prices are in Canadian dollars unless stated otherwise, and are exclusive of applicable taxes, which are added where required.

Free trial. New accounts may start a free trial as described at signup. If you do not add a payment method by the end of the trial, your account is paused — your data is retained and becomes available again when you subscribe. Nothing is deleted merely because a trial lapses.

Subscription term and renewal. Paid subscriptions run for the term shown at checkout (typically monthly) and renew automatically for successive terms until cancelled. You authorize Dryvn, through Stripe, to charge your payment method on a recurring basis for each renewal term.

Payment processing. Billing is handled by Stripe under Stripe's own terms. Dryvn does not store your full card number.

Cancellation. You may cancel at any time through the billing portal in your account or by emailing support@dryvn.ca. Cancellation takes effect at the end of the then-current billing term; you keep access until then.

Refunds. Fees already paid are non-refundable except where required by law or where we say otherwise in writing.

Failed payment. If a payment fails, we may retry it and may suspend the account until the balance is settled.

Price changes. We may change prices for future terms with at least 30 days' notice before the change takes effect. Continuing to use Dryvn after that means you accept the new price.

Usage-based charges. Where a plan includes messaging or other usage allowances, usage beyond the allowance may be billed at the rates shown on the pricing page.

Read this section. Dryvn provides messaging tooling. When you use Dryvn to send text messages or emails to your clients, crew, or any other recipient, YOU are the legal sender of those messages.

You represent, warrant, and agree that:

• You have obtained all consent required from each recipient before messaging them through Dryvn, in the form the law requires — including the U.S. Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, A2P 10DLC carrier requirements, and Canada's Anti-Spam Legislation (CASL).
• You will honour opt-outs. You will not message anyone who has replied STOP or otherwise withdrawn consent, and you will not attempt to work around the platform's opt-out enforcement.
• You will identify yourself in your messages and send only the type of message the recipient agreed to receive.
• You will respect quiet hours and any timing restrictions that apply where your recipients are.
• You are responsible for message content and for its compliance with all applicable law and carrier rules.
• You will keep your own consent records and provide them to us promptly if a carrier, regulator, or recipient disputes consent.

Dryvn provides consent capture, STOP / HELP / START handling, opt-out enforcement in the sending path, quiet-hours controls, and consent record-keeping to help you. Dryvn is not the sender of your messages and does not obtain consent from your recipients on your behalf. Carriers may filter, suspend, or block messaging for non-compliance, and we may suspend your messaging immediately if we or a carrier believe your use creates compliance risk.

Separately from the messages you send, Dryvn may send you account and service text messages, and marketing text messages if you opted in to those.

• The program is operated by Dryvn AI.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out of any message. Reply HELP for help, or email support@dryvn.ca. Reply START to opt back in.
• Consent to receive marketing messages is never a condition of purchase or of using Dryvn.

How we collect and record that consent, and our commitment never to share mobile opt-in data, are described in our Privacy Policy.

Dryvn runs on and connects to third-party services. Some are always in use — Google Cloud and Vertex AI, Firebase, Twilio, Stripe, and our email providers. Others connect only if you authorize them, including Intuit QuickBooks Online, Zoho, Google Calendar and Workspace, Microsoft services, and, in Dryvn Life, Plaid and Spotify.

Your use of a third-party service is governed by that provider's own terms and privacy policy, in addition to these Terms.

When you connect an integration, you authorize Dryvn to access and exchange data with it on your behalf, within the scopes you approve. You can disconnect at any time.

Dryvn is not responsible for third-party services — their availability, accuracy, changes, suspension, or handling of your data. If a provider changes or discontinues its service, the corresponding Dryvn feature may change or stop working.

Accounting integrations sync records between systems. You remain responsible for the accuracy of your books. Review synced data before relying on it for tax or financial reporting.

We aim to keep Dryvn available and reliable, but we do not guarantee uninterrupted service. Maintenance, third-party outages, and carrier issues can interrupt it. Unless we have signed a separate written service level agreement with you, no uptime commitment applies. Support is provided at support@dryvn.ca.

Dryvn is provided "as is" and "as available." To the maximum extent permitted by law, Dryvn disclaims all warranties, express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the service will be uninterrupted, timely, secure, or error-free; that AI-generated output will be accurate, complete, or suitable for your purpose; that messages will be delivered (carriers control delivery); or that defects will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply to the fullest extent permitted, and nothing in these Terms limits any non-waivable statutory right you have as a consumer.

To the maximum extent permitted by law:

• Dryvn's total aggregate liability for all claims arising out of or relating to the service or these Terms will not exceed the amounts you paid to Dryvn in the three (3) months immediately before the event giving rise to the claim.
• Dryvn is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity, however caused and on any theory of liability, even if we were advised such damages were possible.
• Without limiting the above, Dryvn is not liable for claims, fines, or penalties arising from messages you send, including TCPA, CASL, and carrier claims — those are addressed by Sections 7 and 13.

These limits apply even if a remedy fails of its essential purpose. Nothing in this section limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

You agree to defend, indemnify, and hold harmless Dryvn AI Inc. and its directors, officers, employees, and agents from and against any claim, demand, action, penalty, fine, loss, damage, or cost (including reasonable legal fees) arising out of or relating to:

• the messages you send through Dryvn, and your collection of — or failure to collect — recipient consent, including any TCPA, CASL, CTIA, or carrier claim;
• your Customer Data, including any claim that it infringes rights or was provided without the right to do so;
• your breach of these Terms or of applicable law; or
• your use or misuse of the service, including your reliance on AI-generated output.

We will notify you of any claim we seek indemnification for and may participate in the defence with counsel of our choosing.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts of British Columbia have exclusive jurisdiction, and you consent to venue there — subject to any non-waivable right you have to bring a claim in the courts of your own jurisdiction under the consumer protection law that applies to you.

The United Nations Convention on Contracts for the International Sale of Goods does not apply. Before filing a claim, please contact support@dryvn.ca so we can try to resolve it directly.

You may stop using Dryvn at any time and may cancel as described in Section 6.

We may suspend or terminate your access if you breach these Terms, fail to pay, create legal, security, or carrier-compliance risk, or if required by law or by a provider. Where practical we will give notice and an opportunity to fix the problem first; where the risk is immediate we may act first and notify after.

On termination, your right to use the service ends. The data-retention rules in our Privacy Policy apply, and you should export anything you want to keep.

Sections 5, 11, 12, 13, 14, and 16 survive termination, along with any accrued payment obligations.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Dryvn about the service and replace any prior understanding, unless we have signed a separate written agreement with you, in which case that agreement controls where it conflicts.

Severability. If any provision is held unenforceable, the rest stays in force and the unenforceable provision is limited to the minimum extent needed.

No waiver. Not enforcing a provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

Relationship. Nothing here creates a partnership, joint venture, agency, or employment relationship.

Notices. We may give notice by email to your account address or by posting in the app. Notices to us go to support@dryvn.ca.

We may update these Terms. When we do, we will change the "Last updated" date and post the revised version here. For material changes we will give reasonable notice — by email, in the app, or both — before they take effect. Continuing to use Dryvn after a change takes effect means you accept the revised Terms. If you do not accept them, cancel your subscription before they take effect.

Dryvn AI Inc. 45235 Mountview Way, Chilliwack, British Columbia, V2R 1T3, Canada

Support and general enquiries: support@dryvn.ca

Privacy Officer: privacy@dryvn.ca